Support Center
Get help with ListWiz and find answers to common questions. We're here to help you succeed!
Getting Started
Installing ListWiz
- 1. Visit the Chrome Web Store
- 2. Click "Add to Chrome"
- 3. Confirm the installation
- 4. Sign up for your free account
- 5. Navigate to any Etsy listing page
- 6. Click the purple ListWiz button to open the panel
Creating Your First Listing
- 1. Open the ListWiz sidebar on Etsy
- 2. Enter a brief product description
- 3. Choose what to generate (title, description, tags)
- 4. Click "Generate"
- 5. Review the AI-generated content
- 6. Click "Autofill" to insert into Etsy fields
- 7. Make any edits and publish!
Setting Up Your Account
- • Click the ListWiz icon in your browser toolbar
- • Sign up with your email and create a password
- • Verify your email (if required)
- • Choose your plan (Free, Standard, or Pro)
- • Start generating content!
Using Presets & Favorites
- • Presets: Save frequently used prompts for quick reuse
- • Favorites: Bookmark your best-performing content
- • Access them from the sidebar tabs
- • Edit or delete anytime
- • Sync across all your devices
Troubleshooting
Try these solutions:
- Refresh the Etsy page (press F5 or Ctrl/Cmd + R)
- Make sure you're on an Etsy listing creation or edit page, not just browsing
- Check that the extension is enabled in
chrome://extensions/ - Try disabling other Chrome extensions temporarily
- Clear your browser cache and cookies
- Reinstall the extension if issue persists
Check these common issues:
- Usage limit: Make sure you haven't exceeded your monthly generation quota
- Login status: Verify you're logged into your ListWiz account
- Internet connection: Check your network connection
- Prompt length: Ensure your prompt is at least a few words
- Browser console: Open DevTools (F12) and check for error messages
- Account status: Make sure your subscription is active (for paid plans)
Still not working? Contact support at support@listwiz.app
Managing your subscription:
- Access billing portal: Click the extension icon → Manage Subscription
- Update payment method in the Stripe portal
- View invoice history and download receipts
- Cancel or change your plan anytime (no long-term commitments)
Common billing questions:
- Refunds: Contact us within 7 days of payment for refund consideration
- Failed payment: Update your payment method in the billing portal
- Plan changes: Changes take effect immediately (prorated)
Reset your password:
- Go to listwiz.app
- Click "Sign In" → "Forgot Password"
- Enter your email address
- Check your email for the reset link
- Create a new password (min 8 characters, uppercase, lowercase, number, special character)
Still can't login? Make sure you're using the email you signed up with. Contact support if you need further assistance.
Frequently Asked Questions
Free plan: 5 generations/month • Standard plan: 200 generations/month • Pro plan: 500 generations/month. Unused generations don't roll over to the next month.
Currently, ListWiz is optimized specifically for Etsy. However, you can still generate content in the popup and copy it manually to other platforms. Support for additional marketplaces is planned for future updates!
We currently use OpenAI's GPT-4o Mini model. Support for Anthropic Claude, Google Gemini, and DeepSeek is coming soon! You'll be able to choose your preferred AI provider in the settings.
Absolutely! We encourage you to review and customize all AI-generated content to match your brand voice and ensure accuracy. The content is meant to give you a strong starting point, but you have full control.
We only store your prompts and generated content if you enable History Tracking (which is off by default). We never access or store your Etsy listings directly. Your privacy is important to us. See our Privacy Policy for details.
Yes! There are no long-term commitments. You can cancel your subscription anytime from your account settings or the billing portal. You'll retain access to your paid features until the end of your current billing period.
Standard Plan ($9.99/mo):
- 200 generations per month
- Priority support
- Access to presets and favorites
Pro Plan ($19.99/mo):
- 500 generations per month
- Image analysis for product photos
- Priority support
- Access to presets and favorites
No, ListWiz is an independent third-party tool and is not affiliated with, endorsed by, or sponsored by Etsy, Inc. "Etsy" is a trademark of Etsy, Inc.
Still Need Help?
Can't find what you're looking for? Our support team is here to help!
Average response time: 24 hours